4.2. HR performance systems utilised
Interviewees were asked to describe the nature and components of the HR oriented performance measurement
system operated within their property. All of the hotels represented conducted an employee opinion survey. It was
also found to be commonplace for the hotels to benchmark themselves against other hotels, particularly in the case of
chain properties. The strength of this external benchmarking philosophy appeared to be greater than any convention
of internal benchmarking. In fact, it appeared to be the case that internal benchmarking of employee satisfaction
levels across different departments (e.g., F&B compared to housekeeping) was viewed as inappropriate as the cultures
of the two working contexts were considered to be too
disparate.