I recently had a massage here. I originally scheduled a 1 hour massage but was charged 1hr. and 15 minutes. I didn't say anything because I showed up on-time instead of 15 minutes early. The reason I was late was because the gameroom took over 1/2 hour to bring me my food order. I had gone to the spa 10 before my 2PM appointment and told them that I was waiting for my food and she said. . .don't worry take your time so I arrived at 2PM on the dot.
I changed quickly and then waited about 10 minutes in the waiting room.
The massage only took 60 minutes from start to finish, so I think I was charged for the time I was waiting in the room. I waited 10 minutes before my massage started. My husband also got a massage at the same time. I was in the massage room AFTER him and I got out BEFORE him.