5.3 Conclusions, Suggestions and Recommendations
Tourism is an important economic activity as the tourist visiting a particular country is also bringing along with them the foreign currency to utilise in the country visited. The industry has major economic consequences. The indu-
stry has the potential of employment generation and it
has been well recognized by the world over. The industry today is recognized as a major economic contributor. The tourism industry is facing with many challenges in the field of human resource. One of the major issues in this regard is the quality of human resource. The industry is in dire need of qualified quality personnel.
Today, human resource planning is considered as the way management comes to solve the ill defined and tough-to-solve human resource problems faced by an organization. The role of a HR manager is very crucial as it involves selection and recruitment of the right person who can prove to be an asset for the industry. The training and development plans are to be effectively implied so that the personnel can develop talents and hence perform effectively in more challenging work situations. An organisation is considered to be successful if it is continuously trying to improve its product and provide quality services to its consumers. This requires each and every personnel of the organization to be professional, able, skilful and knowledgeable. The organisation should determine the training requirements. For this, two levels of supervision can be implemented and both levels of supervision should be addressed by the managers having the competencies required for that level.
If the work allotted to an employee is competent enough in which opportunities are provided and the work draws enough recognition, the employee will achieve a high level of satisfaction. The rewards given to an employee may be monetary or non-monetary. The rewards must meet his basic needs. The environment in which the employee is working is very important. It should be supportive which helps to build team spirit and shows that employees are wanted.
The country which has trained human resource can develop the tourism institutional structure. Many technological advancement can also be done through the trained personnel. In tourism industry, economic development can be done only when the environment is good enough, ready to change at all levels as per the requirement. This calls for educated and literate people. The main goal is to make the required changes in the policies and strategies so as to develop human resource in tourism industry. Collaboration of all the countries is the need for the next century. HRD system has to be groomed to its fullest to achieve competitiveness on international platform. Quality of manpower is the major challenge faced by the tourism industry.
To promote tourism industry, government of India has shown some interest, but unfortunately the steps taken are not enough. The government has realized the importance of the skilled personnel at different levels. For this, initiatives are being undertaken to train and develop human resources. The government should look after the needs of the human resource by setting up a committee consisting of HRD professionals and professionals from the tourism industry.
The importance of ensuring high standards of quality and efficiency in tourism services to develop international tourism is well-recognised. It is particularly important in the case of developing countries intending to promote tourism as an instrument for economic development. It can, however, be achieved only by initiating specific measures for HRD in various segments of the tourism industry. The industry requires trained professionals at each and every trade like hotels, restaurants, travel agents, tour operators and other providers of tourist services. Security guards, taxi and coach drivers and other ground level workers need to be trained so as to make them skilled and presentable.
Inadequate infrastructure is another factor of much concern for Indian tourism. It is observed that the Department of tourism is not being able to convince the Ministry of Finance and the Planning Commission to grant adequate funds. These funds can be utilised in developing infrastructure. To upgrade the human resources, we need to educate the personnel regarding career planning, career development and career counselling so that they may become aware of the general phases of their growth and development.
We need to realise the importance of the industry as soon as possible so as to help it in flourishing. It is recommended that the Government of India should form an ‘HRD Board’, which should encourage the researches upon increasing potentiality of human resources. It should take many productive and aggressive steps for the promotion of HRD. The need of the hour is to tackle grassroots realities of HRD and then take some harsh measures to infuse a new blood in Jet Airways (I) Ltd.
5.3 Conclusions, Suggestions and Recommendations
Tourism is an important economic activity as the tourist visiting a particular country is also bringing along with them the foreign currency to utilise in the country visited. The industry has major economic consequences. The indu-
stry has the potential of employment generation and it
has been well recognized by the world over. The industry today is recognized as a major economic contributor. The tourism industry is facing with many challenges in the field of human resource. One of the major issues in this regard is the quality of human resource. The industry is in dire need of qualified quality personnel.
Today, human resource planning is considered as the way management comes to solve the ill defined and tough-to-solve human resource problems faced by an organization. The role of a HR manager is very crucial as it involves selection and recruitment of the right person who can prove to be an asset for the industry. The training and development plans are to be effectively implied so that the personnel can develop talents and hence perform effectively in more challenging work situations. An organisation is considered to be successful if it is continuously trying to improve its product and provide quality services to its consumers. This requires each and every personnel of the organization to be professional, able, skilful and knowledgeable. The organisation should determine the training requirements. For this, two levels of supervision can be implemented and both levels of supervision should be addressed by the managers having the competencies required for that level.
If the work allotted to an employee is competent enough in which opportunities are provided and the work draws enough recognition, the employee will achieve a high level of satisfaction. The rewards given to an employee may be monetary or non-monetary. The rewards must meet his basic needs. The environment in which the employee is working is very important. It should be supportive which helps to build team spirit and shows that employees are wanted.
The country which has trained human resource can develop the tourism institutional structure. Many technological advancement can also be done through the trained personnel. In tourism industry, economic development can be done only when the environment is good enough, ready to change at all levels as per the requirement. This calls for educated and literate people. The main goal is to make the required changes in the policies and strategies so as to develop human resource in tourism industry. Collaboration of all the countries is the need for the next century. HRD system has to be groomed to its fullest to achieve competitiveness on international platform. Quality of manpower is the major challenge faced by the tourism industry.
To promote tourism industry, government of India has shown some interest, but unfortunately the steps taken are not enough. The government has realized the importance of the skilled personnel at different levels. For this, initiatives are being undertaken to train and develop human resources. The government should look after the needs of the human resource by setting up a committee consisting of HRD professionals and professionals from the tourism industry.
The importance of ensuring high standards of quality and efficiency in tourism services to develop international tourism is well-recognised. It is particularly important in the case of developing countries intending to promote tourism as an instrument for economic development. It can, however, be achieved only by initiating specific measures for HRD in various segments of the tourism industry. The industry requires trained professionals at each and every trade like hotels, restaurants, travel agents, tour operators and other providers of tourist services. Security guards, taxi and coach drivers and other ground level workers need to be trained so as to make them skilled and presentable.
Inadequate infrastructure is another factor of much concern for Indian tourism. It is observed that the Department of tourism is not being able to convince the Ministry of Finance and the Planning Commission to grant adequate funds. These funds can be utilised in developing infrastructure. To upgrade the human resources, we need to educate the personnel regarding career planning, career development and career counselling so that they may become aware of the general phases of their growth and development.
We need to realise the importance of the industry as soon as possible so as to help it in flourishing. It is recommended that the Government of India should form an ‘HRD Board’, which should encourage the researches upon increasing potentiality of human resources. It should take many productive and aggressive steps for the promotion of HRD. The need of the hour is to tackle grassroots realities of HRD and then take some harsh measures to infuse a new blood in Jet Airways (I) Ltd.
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