Pure Convenience: Maynard Helps 7-Eleven Improve Efficiency, Reduce Costs
7-Eleven is the largest convenience store operator in the world, with approximately 24,000 stores. The company uses Combined Distribution Centers (CDCs) to deliver the majority of the perishable products sold in its North American stores. The 23 CDCs receive, sort and deliver hundreds of products, including bakery goods, sandwiches, dairy products and produce, on a daily basis to more than 4,500 7-Eleven stores in the U.S. and Canada.
7-Eleven had a desire to improve the efficiency of the CDCs, which are a vital part of its business operations. This was a challenge because the CDCs are operated by several different third-party partners, and 7-Eleven felt it did not have effective metrics for comparing performance to a reliable benchmark. This was due to many factors, including different facility sizes, building layouts and the variety of products handled by each CDC.