2. Describe the TQM philosophy and identify its major characteristics
4. Describe each of the four cost of quality: prevention, appraisal, internal failure, and
external failure. Next, describe how each type of cost would change (increase, decrease,
or remain the same) if we designed a higher-quality product that was easier to
manufacture.
6. Explain the meaning of the plan-do-act-study cycle. Why is it described as a cycle?
8. Describe the seven tools of quality control. Are some more important than others? Would
you use these tools separately or together? Give some example of tools that could be used
together