Please also check on bc_chshen01, if not on 3.7.3 BES12 Columbia build, upgrade it to.
Then:
1. Fresh load OS ( so we have clean folders)
2. point device to STR( the test relay, through BDT tools)
3. Activate the device,
4. Apply Email profile
5. apply the cup trust certificate
6. push the EIM client
7. Try login.
8. If log in successful, do a feature sanity.
If cannot sign :
1. compare with Cisco client on VM EIMJabber01
2. check the certificate files info in
We need to move on Cisco EIM test on Columbia BES as soon as we can.