To resolve this we will be sending a replacement for you at no additional cost. The item will be re-sent via ชื่อขนส่งเช่น Thailand Post within 1 (เปลี่ยนจำนวนวันครับ) working day and items are normally delivered within 3-7 (เปลี่ยนจำนวนวันครับ) working days from dispatch.
For your convenience we will no longer ask you to return the damaged item back to us, we may request you to just dispose the item properly.
Should you not receive the item until 11-Feb วันที่จะได้รับของ, please let us know so we may address it accordingly.
We appreciate your understanding regarding this matter. Please accept our apology if this has caused much inconvenience.
If we can be of further assistance, please do not hesitate to contact us again, also please accept our apology if this caused you much inconvenience.