Weighing the Costs and Benefits of Improving Quality
Recall that the cause-and-effect diagram reveals that the steel frame (or chassis) of the copier is often mishandled as it travels from a supplier’s warehouse to Photon’s warehouse and then to the production line. The frame must meet very precise specifications or else copier components (such as drums, mirrors, and lenses) will not fit exactly on the frame. Mishandling frames during transport causes misalignment and result n fuzzy and unclear copies.