Eligibility status for TripAdvisor's Certificate of Excellence program factors in
all content attached to a property's listing, including reviews which have been
removed or left unpublished due to concerns of bias.
While a property may on a given day be assessed as having met the necessary criteria
to be awarded with such a certificate, TripAdvisor reserves the right to rescind
these awards if violations originating from the property occur after the certificate
is granted.
Businesses with such violations on their listing are notified by email when they
occur, which are sent to the registered owner of the property.