Effective agency culture
• Promotion of a culture of continuous improvement, trust and empowerment of staff.
• Focus on early identification of signs of cultural problems such as a lack of information sharing, poor relationships and improper behaviour.
• High levels of collegiality and confidence among the leadership group.
• Strong support for employees.
• Effective work-life balance.
• Support for diversity within the workplace.
• An understanding of differences in internal organisational culture, and an emphasis on
whole-of-organisation identity and approaches.
• An emphasis on collaboration and engagement with other agencies and relevant stakeholders.
This information has been adapted from the Australian Public Service Commission’s publication Agency Health – Monitoring Agency Health and Improving Performance.