Duties & Responsibilities:
• Assist manager to monitor and advise Bill Collector for both Bangkok & Up Country team to record meter, follow up payments from Bangkok and Up Country customers according to credit term stated in the contract.
• Assist manager to review, follow up and advise appropriate solution to Bill Collector for both Bangkok & Up Country team in order to resolve any issues related to collection.
• Issue dunning letters to Bangkok / Up Country customers for following up payments.
• Visit customer when there is any issue occurred which is related to invoice and collection.
• Co-ordinate with other sections (e.g. BOD, Billing, Call Center, etc.) to resolve dispute issues related invoice or payment.
• Propose Adjustment (write-off only) in case of Bad Debt to Collection Management Manager and higher management level for approval.
• Update “Reason Code” to Credit Administrative section within timeline.
• Provide Bill Collector for both Bangkok & Up Country team performance to manager for annual appraisal.