Example 7: A conversation for canceling a hotel reservation
Brandy:
Clerk: Brandy: Clerk:
I’m afraid. I have to cancel my reservation. I have personal matters that need
fixing.
That's not a problem. Just give me your name, phone number, and date of visit.
Brandy Ranberg, 211-555-1234, March 11 through 15.
I see your info here on the screen. Then, I have cancelled it.