Ming: Good morning, Madam. Would you like a drink?
Visitor: Yes, please. Could I have a mineral water, please?
Ming: OK. Would you like ice?
Visitor: Yes, please.
Ming: Oh! OK. Anything else?
Visitor: Could I have your card please?
Ming: OK. Madam. Please wait for a moment. I’ll be back with you drinks.
(Get the drink to the visitor)
Visitor: Thank you
Ming: You’re welcome. It’s my pleasure.