1.4 Issues covered in this report
Issues concerning the ASEAN online consumer marketplace include consumer protection, privacy, data protection, cybercrime, access to justice for resolving disputes, cross-border cooperation for enforcement, and building consumer awareness. Many of these issues cannot be meaningfully canvassed in this report; a number are dealt with under other reports and studies for this project.13
This report will focus on a number of the key issues, including:
clarifying the objectives for consumer protection for online transactions • within ASEAN (Section 2)
taking a whole-of-government approach to dealing with online • consumer transactions (Section 3)
gaining enhanced information sharing and regulatory cooperation • within ASEAN (Section 4)
adopting measures to enable low-cost and efficient redress regarding • complaints (Section 5)
recognising judgements and tribunal orders within ASEAN (Section 6)•
developing a model law for cross-border online transactions (Section • 6).
Other related issues, such as consumer awareness, building consumer trust and trust marks, are also briefly canvassed.