Sometime,of course,think go wrong but this is when the site are event better at dealing with customers. You can call a helpline and talk to an agent,email your problem and get a reply within twenty-four hours or even get assistance via an instant messaging conversation.. The people in charge of customer relations know that we want to shop,maybe purchase, and then leave with a very positive impression of the site. A satisfied customer is a good customer. Good customers remain loyal and recommend you to others.