Check physical response.
Closely inspect the area around all buttons and switches on the user’s device. If you can see any damage or debris in or around any button or switch, answer “Yes” to the question below.
If the button/switch is either stuck or cannot be pressed or toggled, check for the following:
Substance causing button/switch to be stuck in one position
Debris blocking button/switch so you cannot press or toggle button/switch
Physically broken button/switch