of the methods used to settle or resolve conflicts, mediation is one with which almost all of us have experience. if two people disagree and are unable to come to an agreement,they might call in a third person to help solve their problem. the third person then becomes the mediator. when we are young,this is often a parent or a teacher. for adults to reach a successful conflict resolution,they must agree to follow some rules. first,they must make a sincere effort to solve the problem. Second, they must not be rude or insulting during this process. third,they must listen carefully, and not interrupt,while others are speaking. fourth,they must tell the truth about their desires and feelings. in this case,the mediator manages the resolution process.