PMS implementation review section. According to Bourne et al. (2000),
implementation is defined as the process of data collection, collation, sorting and
distribution. Conducting the process properly requires appropriate supporting
infrastructure. It can be perceived from Kennerley and Neely’s work (2003) that the
main elements of this infrastructure are people, process, system and culture. Therefore, in
order to review the implementation phase, organizations should assess these elements.