421. Online Reputation Management › how it works › step 2: measure – learn, understand, evolveYahoo! has a number of Social Media companies under its umbrella, and mostprovide the opportunity to monitor mentions via RSS. • Flickr: www.flickr.com/search »» RSS updates for searches on a particular keyword will reveal when a brand name has been used in tagging a photo. • Yahoo! Upcoming: upcoming.yahoo.com »» Yahoo!’s Upcoming will alert you via RSS for any upcoming events related to the keyword you have selected. • Del.icio.us: del.icio.us »» An RSS feed can be created for URLs tagged with keywords, or for new bookmarking of a URL. • Yahoo! Pipes: pipes.yahoo.com/pipes »» Yahoo! Pipes allows anyone to set up a custom buzz monitoring tool with bespoke filters.There might be websites that a company would like to monitor for keywordmentions that do not offer RSS feeds. Using a service such as Rollyo (www.rollyo.com) allows the creation of a custom search engine which will searchthose specific sites only.Listening is the first step to getting involved in the conversation surroundinga company. Using search tools and RSS feeds means that information canbe accessed quickly and in one place, without the need to visit hundreds ofwebsites.17.4.2 Step 2: Measure – Learn,Understand, EvolveAs a marketer, the first step in looking at who is saying what is to take stock ofthe messages being sent by your own company. This includes: all websites anddomains owned by a company, all blogs maintained by employees (whethercompany blogs or personal blogs) and all blogs maintained by ex-employees.An audit should give an idea of the content that is available to the public andwhat that content is saying.With regular RSS updates (or the use of an ORM tool) declaring that selectedkeywords have been used in some form of social media, a growing list is beingcreated of mentions surrounding a brand. Now what?Even in the democratised world of the Internet, not all mentions are equal.They vary in terms of positivity or negativity, influence and impact. Not allmentions require action from a company. Some require drastic measures to betaken. But all, no matter how quiet or how loud, should be used to learn what 425