Abstract
Franchise business is an attractive business for small and medium size companies in Thailand. The major problem of franchise business in Thailand is the sustainability of franchise business. The aim of this study is to identify the factors perceived by franchisees of how franchisors can better manage their franchisees. The focus of this study is on the franchisees’ satisfaction, which is a measurement of franchisors’ performance in food and beverage industry in Thailand. Respondents of the study comprise of 80 franchisees. The results showed that communication and social responsibility are important factors for franchisees’ satisfaction. The result also showed that franchisor needs strategies to ensure ongoing business assistance to franchisees, encourage better communication with them and consider social responsibility in their activities to attract franchisee to continue to invest in the franchise business