leaders can do more to increase productivity, morale and employee retention.
Merit is overcoming longevity as the deciding factor that contributes to promotion. people from very distinct generations are competing for leadership positions in the workplace. Baby boomers , GEN-XERS , and millennials generation employees compete for the same jobs, and often younger workers get them.
Sometimes, because of the post industrial info centered work world,
the person in charge may be younger than those he or she manages. As both X and M generation workers bring skills that some B may not possess,
they may end up finding themselves supervising either older or younger employees.
the entrance of the baby boom generation into middle age has contributed to the trend known as the aging of America. Chapter 12 shows how such a trend affects opportunity. Experts predict that more senior citizens will be in the workforce, particularly in the food and beverage component of the industry. In addition , as the senior population expands. institutions such as health care facilities and retirement centers will need a larger supply of workers to satisfy the increase in customers
Consequently, although the components of the hospitality and tourism network are continually changing with respect to labor,opportunity, and growth, the network will continue to dominate as a global industry.
lodging industry component
lodging best typifies the hospitality industry, because it involves providing overnight or longer-term services to guests. Tn the united states, the lodging industry employeed 1.16 million prople full time and part time and generated $85.6 billion in 1997. Today, hospitallity is a growth industry that generates nearly $90 billion annually and employs nearly 18.5 million nationwide, a number that is expected to increase about 10 percent between now and 2012. For many people, lodging is simply a place to sleep. For others, lodging facilities are all-in-one operations that extend beyond providing a bed and include entertainment and recreation facilities. For this reason, lodging industry has evolved to accommodate varying customer preferences from budget motels to luxury hotels to all-inclusive resorts.
In chapter3, you will learn about the specifics of lodging, including types of lodging faciliies, owning and managing lodging operations,and marketing. You will learn about hotel developement and operations in Chapter 4 and 5 , conference and convention centers in Chapter 9 , and resorts and casino hotels in Chapters 10 and 11.