Senior Technical Specialist
I support middleware services particular in Kbank over 800 instances of IBM WebSphere products and Oralcle WebLogic. I also take a couple hats as a team leader and dispatcher to manage incoming job requests and team resources. So, my strength will be shown as following
• Team resource management
• Situation management
• Negotiation with customers
• Team encouragement and improvement
• Incident Management and Root Cause Analysis
• Architectures and Solutions Consultant
• Proactive and Preventive Thinking for BAU improvement
• Standardize team process of operations
In term of technical role, I'm still responsible in this role as below jobs
• Problems investigation during system failure
• Software maintenance
• Day-to-day operation support
• Security processes compliance such as Hardening, Health Checking