Key Accountabilities:
Provide personalized outstanding selling and service expertise to Bloomingdale’s clients through an OmniChannel experience (phones, e-mail and live chat). Exercise judgment to resolve customer issues and prevent callbacks.
Deliver concierge service to provide First Contact Resolution to clients.
Build customer clientele through relationship building, the Bloomingdale's Loyallist program and sharing detailed product information.
Utilize independent and empowered decision making skills and increased authority to manage higher accommodation levels.