Account Questions
How do I top-up the SkyCall Calling App?
Go to website SkyCall and login to account and go to Make Payment, then press the Purchase button. Top up by credit card Press this button and you will be asked if you wish to top up either 300, 500 or 1000 Baht which will be charged to the card you are using via Paypal.
Password recovery
If you do not remember your password enter HERE to retrieve it. We will send you an email with the password associated to your SkyCall account If the email does not show up on your inbox in a minute please check your spam section
Charges & rates
How do I get charged?
You ONLY get charged when your call is connected. This is a charge per minute, rounded up to the nearest minute. To see the latest per minute rates to your country, click the Rates button in Accounts in SkyCall Website and chose the country you wish to see.
PayPal Issues
My PayPal order has been declined.
Please check the email that will have been sent to you and the reason given. If this is a decline by PayPal then you will have to contact them about this issue. The system might have declined your order because it is an unverified PayPal account please follow the instruction through PayPal to verify your account with them.
Why does my account show 2 withdrawals for my order?
Please be assured SkyCall have only charged you once, this can be seen by going to your payment history. PayPal have a confusing way of displaying the charge in that it shows as 2 payments but if you are unsure about this charge and are disputing it then please contact PayPal to explain..