Occasionally an inwards correspondence book is used and brief details of all correspondence received are entered in it This procedure, however, is not widely used today
If an incoming letter contains a number of points which require the attention of several departments a special arrangement must be made so that each department concerned deals promptly with its particular matter There are several ways in which this can be done Three are given here
1. A best of the various departments concerned could be attached to the letter and as it is sent round the others, each departmental head crosser his name off the list after taking the necessary action