Research methodology
Sample and procedure
To test the proposed model and hypotheses, a survey questionnaire
was developed. The research targets were end
users of ERP systems in select Indian organizations. The main
study was carried out in organizations that had implemented
ERP system within a time frame of less than five years. In
order to obtain accurate subjects for the study and also
owing to other constraints in getting data related to IS in an
organization, the data was collected through purposive
sampling. The list of organizations that had implemented
ERP was obtained from the client list of SAP, Oracle, and
Ramco systems. Organizations that had implemented ERP
earlier than five years ago were excluded from the study. The
questionnaires were administered in person to some organizations
or sent through post. Some others were approached
through online questionnaires after seeking permission from
the respective organizations. The responses were obtained
only from employees who used ERP for their regular work. A
total of 181 responses were obtained from end users of ERP,
out of which 154 responses were usable. The respondents
were asked to indicate their age, gender, type of industry,
educational qualification and experience. Information was
also sought on the modules that the ERP users used. Out of
the 154 sample respondents that were obtained, most of the
respondents (43.5%) were in the age group of 26e35. About
69.5 percent of the respondents were male. The sample respondents
were from banking, manufacturing, automobile
and IT/ITeS sectors. The demographic profiles of the respondents
are provided in Table 1.