This design method maps out a specific process in discrete steps, informed by interview and observation. These steps are agreed with users and/or those familiar with the process and mapped out. There are many process analysis tools – Failure Mode and Effect Analysis (FMEA) is particularly well suited to support design development. With FMEA, once the process map is agreed, a small group of users is convened by the designer to analyse and score each step, giving the designer an in-depth understanding of the process.