By the same token, people only get better when the manager
gets better. The company only gets better when the staff
gets better. And as Pat Riley, the basketball coach, wrote, “If
you’re not getting better, you’re getting worse.” Because of
the incredible speed of change and competition in every
industry today, if your people and your company are not
constantly improving, getting better and better, they are
actually falling further and further behind those companies
that are training their people to ever higher levels.