Alternative Action
There are alternative actions Starbucks can take to secure its competitive advantage it has upheld
for so long. Below is the current value curve for Starbucks and its most relevant competitors
Peets, and the McCafe Line. McDonalds shows a similar curve but lower in all levels. The one item that truly separates the
two is the reputation Starbucks has in the coffee industry unlike McDonalds. The rest is similar,
which shows a threat to Starbucks becoming part of a red ocean. Peets has an opposing curve,
which could be a threat but their lack of volume, and brand recognition limits them from competition.
My suggestions for the Four Action frame work would be to create more customization by allowing
users to create new flavors and drinks above and beyond the options they have now. This
would incorporate with the other creation of online user experience. Users could go on to the online Starbucks interface and have complete control to create their own drink, order online,
find the nearest Starbucks and receive directions. Users could post their favorite drink combination
and others could vote on it. Also involved in user experience could be mobile apps, putting
in drink orders, finder etc. to enhance the Starbucks brand in the new digital era and to create a
blue ocean for the coffee experience.