KNOWLEDGE MANAGEMENT (KM) IS EVOLVING into a strategically important area for
most organizations. Broadly, KM can be viewed as the process by which organizations
leverage and extract value from their intellectual or knowledge assets. Knowledge
has been described as information combined with experience, context,
interpretation, and reflection [19]. Knowledge is embedded and flows through multiple
entities within a firm, including individuals with domain expertise, specific bestknown
methods, or lessons learned from similar experiences, documents, routines,
systems, and methods