We want discuss the resistance to change that has contributed too many ITIL implementations failed. In
addition to our study and others referenced in Portugal, we intend to demonstrate with further analysis into
regional government services that resistance to change might become an obstacle to modernization and the
consequent improvement in the services provided. Although other important factors could be able to prevent
the successful implementation of processes [10], as demonstrate in the bullets below, resistance to change is in
our opinion transversal to many of them. We can show the relationship with many mentioned reasons of ITIL
implementation failures in several organizations referred by Wilkinson