After conformance checking, model and log are aligned and information from the log may be used to enhance the model. The model may be repaired or extended with other perspectives such as the time or resource perspective. For example, time stamps in the event log may be used to add timing information (waiting times and service times) to the model. Such an extended model can be used for decision support. Recently, the IEEE Task Force on Process Mining released the process mining manifesto . This manifesto describes guiding principles and challenges for process mining. In this paper, we will summarize these and relate them to service mining. In particular, we will highlight two challenges specific for service mining: 1) "How to Correlate Instances?" and 2) "How to Analyze Services Out of Context?" The first challenge looks at the problem that process instances in one service need to be related to process instances in other services. For example, one customer order may relate to several deliveries in another service.
After conformance checking, model and log are aligned and information from the log may be used to enhance the model. The model may be repaired or extended with other perspectives such as the time or resource perspective. For example, time stamps in the event log may be used to add timing information (waiting times and service times) to the model. Such an extended model can be used for decision support. Recently, the IEEE Task Force on Process Mining released the process mining manifesto . This manifesto describes guiding principles and challenges for process mining. In this paper, we will summarize these and relate them to service mining. In particular, we will highlight two challenges specific for service mining: 1) "How to Correlate Instances?" and 2) "How to Analyze Services Out of Context?" The first challenge looks at the problem that process instances in one service need to be related to process instances in other services. For example, one customer order may relate to several deliveries in another service.
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