Current Trends in Logistics
Improving customer service
• Another key factor for customer satisfaction is personalised products.
• This is mass customisation, which combines the benefits of mass production with the flexibility of customised products.
• Example
Current Trends in Logistics
Other significant trends
• Globalisation
• Reduced number of suppliers
• Concentration of ownership
• Outsourcing
• Postponement:
– Postponement moves almost-finished products into the distribution system, and delays final modifications or customisation until the last possible moment.