Background
iPremier was f
ound in 1996 by two s
tudents from Swarthmore College.
iPremier
became one of the few
success stories in the web based commerce industry. Based in Seattle, iPremier was a
n online
retailer
selling luxury, rare and vintage goods. In 1998, iPremier raised money through an initial public offering
and even though there were problems in the late 1990s and early 2000s by 2006 profits were $2.1 million
with
a
sales of $32 million. The man
agement of iPremier consisted mostly of young people who had been
with the company from the beginning and more experienced managers who were hired as
the company
grew. The work environment at
iPremier can be described as
one
filled
with
discipline, profess
ionalism,
commitment to delivering results, and partnerships for achieving profits. There
perpetrated
a “doing
whatever it takes” type of culture in the company
which meant
that employees will do whatever it takes to
get the project done on time, especial
ly when it comes to IT. To und
erstand iPremier’s IT structure we
need to
keep in mind
that
iPremier outsources most of its management of technical architecture
to
Qdata.
iPremier had plan
ned to move their IT infrastructure and computing resources
to anothe
r facility however
this wasn’t iPremier’s top priority
. Since th
e cost
and time
involving this move would be
significant
,
many members of iPremier perceived it as a disruption to normal business for the customers and therefore
showed reluctance. Apart from
that the
top management
at
iPremier fel
t a commitment to Qdata due to its
cordial and friendly relations for last so many years which was delaying the process further.
On 12
th
January, 2007 iPremier’s website had a Denial of Service Attack. At that time
the CIO, Bob
Turley was out of town and the situation was not handled in the best possible manner. The colocation
facility at Qdata did not have the required personal to deal with the problem. The standard operating
procedures in such emergencies was unkno
wn and everyone in the company started acting in their own
way being mindful of their interests only. The problem escalation was also unstructured and everyone
started calling everyone. The report will discuss in details the various
issues pertaining to th
e attack and
how they were handled
as well as the possible ways to have mitigated the risks of such an attack or
handled in a better manner
.
(A more detailed timeline
is given
in Appendix A)
Background
iPremier was f
ound in 1996 by two s
tudents from Swarthmore College.
iPremier
became one of the few
success stories in the web based commerce industry. Based in Seattle, iPremier was a
n online
retailer
selling luxury, rare and vintage goods. In 1998, iPremier raised money through an initial public offering
and even though there were problems in the late 1990s and early 2000s by 2006 profits were $2.1 million
with
a
sales of $32 million. The man
agement of iPremier consisted mostly of young people who had been
with the company from the beginning and more experienced managers who were hired as
the company
grew. The work environment at
iPremier can be described as
one
filled
with
discipline, profess
ionalism,
commitment to delivering results, and partnerships for achieving profits. There
perpetrated
a “doing
whatever it takes” type of culture in the company
which meant
that employees will do whatever it takes to
get the project done on time, especial
ly when it comes to IT. To und
erstand iPremier’s IT structure we
need to
keep in mind
that
iPremier outsources most of its management of technical architecture
to
Qdata.
iPremier had plan
ned to move their IT infrastructure and computing resources
to anothe
r facility however
this wasn’t iPremier’s top priority
. Since th
e cost
and time
involving this move would be
significant
,
many members of iPremier perceived it as a disruption to normal business for the customers and therefore
showed reluctance. Apart from
that the
top management
at
iPremier fel
t a commitment to Qdata due to its
cordial and friendly relations for last so many years which was delaying the process further.
On 12
th
January, 2007 iPremier’s website had a Denial of Service Attack. At that time
the CIO, Bob
Turley was out of town and the situation was not handled in the best possible manner. The colocation
facility at Qdata did not have the required personal to deal with the problem. The standard operating
procedures in such emergencies was unkno
wn and everyone in the company started acting in their own
way being mindful of their interests only. The problem escalation was also unstructured and everyone
started calling everyone. The report will discuss in details the various
issues pertaining to th
e attack and
how they were handled
as well as the possible ways to have mitigated the risks of such an attack or
handled in a better manner
.
(A more detailed timeline
is given
in Appendix A)
การแปล กรุณารอสักครู่..
