The phone is bent and has a broken screen, and comes with original box. I am pretty sure all it needs is a new screen but I am not sure. It works fine just the cosmetic damage from dropping on a wood floor. No scratches or anything like that though just bend slightly and the discolored screen. The side of the screen that looks the most messed up sometimes doesn't read your finger so you need to press it a few times. Other than that great phone! No refunds, buy as is with all risk.