4. CONCLUSIONS
The main solutions we propose in this article regarding warehouse management are performance indicators and
process mapping. These two solutions complete each other. It is easier to establish key performance indicators for a
warehouse after a process map was drawn, considering also other indicators used at international level. The process
map is the helicopter view needed for establishing relevant performance indicators.
Performance indicators are useful for identifying the problems – red or abnormal values of the indicators are as a
control system for a warehouse.
In order to solve the problems, we have used a very simple methodology: identify the causes of the problems and
then try to diminish their impact or just eliminate the causes. It is a cause-effect approach, easy to be applied by any
manager.
Warehouse performance measurement means, in our opinion, discovering the problems of the warehouse and solve
them before is too late. It is a way to reduce costs by improving operations that take place in a warehouse, and
having low costs is an essential feature of differentiating logistics firms. We applied the key performance indicators
to a small company, but they can be calculated also for large firms. Even on a small scale, they helped us discover a
lot of problems, out of which the poor utilisation of space was the essential one.