4 CONCLUSION
Satisfaction with aspects of the work environment is 56 per cent responsible for the perceived
support of overall labour productivity of a specific environment. Of the various aspects
addressed by this study, it appears that opportunities to concentrate and workplace
functionality and comfort have the greatest impact in this respect. Then come the number,
variety and functionality of workspaces, followed by privacy. Although a work environment
that supports opportunities to communicate is widely cited as a design objective for office
premises, satisfaction in this respect in fact seems to have no impact upon overall productivity
when a variety of other aspects are taken into consideration. Communication opportunities are
influential, though – indeed, they are the most important factor – in the case of support for
team productivity. On the matter of organisational productivity, the aspect with the greatest
impact is satisfaction with the organisation itself.
However, work environment support of team and organisational productivity makes relatively
little contribution towards overall productivity. Employees rate that environment’s impact
upon productivity in general very much in terms of what it does to support their own
individual productivity. And that in turn is determined more emphatically by satisfaction with
aspects of the work environment than is the case with team and organisational productivity.
Nonetheless, focusing upon opportunities to concentrate and workplace functionality and
comfort alone will not always optimise a work environment’s contribution towards
productivity. This is because employees’ particular patterns of activity also play their part in
that perception. For those who spend a relatively large proportion of their time deliberating
with colleagues, the most important factor is the number, variety and functionality of
workspaces. That is followed by opportunities to concentrate. For people whose work require
relatively much concentration and reading, these factors are functionality and comfort of the
workplace plus opportunities to concentrate. Employees who spend relatively more time on
deskwork that involves interaction and telephone work, have workplace functionality and
comfort and the organisation as the most important factors. For those who mainly perform
general desk work the factors with most impact are opportunities to concentrate and the
organisation. The aspects of the work environment to be addressed when seeking to enhance
4 CONCLUSIONSatisfaction with aspects of the work environment is 56 per cent responsible for the perceivedsupport of overall labour productivity of a specific environment. Of the various aspectsaddressed by this study, it appears that opportunities to concentrate and workplacefunctionality and comfort have the greatest impact in this respect. Then come the number,variety and functionality of workspaces, followed by privacy. Although a work environmentthat supports opportunities to communicate is widely cited as a design objective for officepremises, satisfaction in this respect in fact seems to have no impact upon overall productivitywhen a variety of other aspects are taken into consideration. Communication opportunities areinfluential, though – indeed, they are the most important factor – in the case of support forteam productivity. On the matter of organisational productivity, the aspect with the greatestimpact is satisfaction with the organisation itself.However, work environment support of team and organisational productivity makes relativelylittle contribution towards overall productivity. Employees rate that environment’s impactupon productivity in general very much in terms of what it does to support their ownindividual productivity. And that in turn is determined more emphatically by satisfaction withaspects of the work environment than is the case with team and organisational productivity.Nonetheless, focusing upon opportunities to concentrate and workplace functionality andcomfort alone will not always optimise a work environment’s contribution towardsproductivity. This is because employees’ particular patterns of activity also play their part inthat perception. For those who spend a relatively large proportion of their time deliberatingwith colleagues, the most important factor is the number, variety and functionality ofworkspaces. That is followed by opportunities to concentrate. For people whose work requirerelatively much concentration and reading, these factors are functionality and comfort of theworkplace plus opportunities to concentrate. Employees who spend relatively more time ondeskwork that involves interaction and telephone work, have workplace functionality andcomfort and the organisation as the most important factors. For those who mainly performgeneral desk work the factors with most impact are opportunities to concentrate and theorganisation. The aspects of the work environment to be addressed when seeking to enhance
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