O Persisting、with enthusiasm and exerting extra effort as necessary to complete one's own
task activities successfully(c.g.,being punctual and rarely absent,expending extra effort
on the job);
・Volunteering to carry out task activities that are not formally part of the job(e.g.,
suggesting organizational improvements,making constructive suggestions);
・Helping and cooperating with others(e.g., assisting and helping coworkers and
customers);
・Following organizational rules and Procedures(e.g.,following orders and regulations,
respecting authority complying with organizational values and policies);and
Endorsing,supporting,and defending organizational objectives(cg.,exhibiting organizational loyalty,representing the organization favorably to outsiders).