Dear Sir/Madam,
On Wed 12th we booked two trips at your travel agency (the elephant tour and the Golden Triangle one); we are a little disappointed about the tour to the Golden Triangle since we missed completely the visit to the Golden Triangle itself and the boat trip to Laos. We have been dropped by the bus along the highway of chiang rai at 3.30pm while we were supposed to end our trip at 7pm at least. Moreover, the tour guide was speaking only chinese and was sometimes rude with us especially when we asked to switch to English for our understanding.
On our receipt (that you can find attached) the itinerary was in line with our expectations, so I am assuming that we have simply been redirected to the wrong tour; anyway, we would appreciate some explanations by your side and If possible a reimbursement.
Thanks in advance for your cooperation, hope to hear from you soon.
Beat regards,
Martina Siotto
3B4A04F4-A6F8-4F62-A72A-C8F32922DE84
Inviato da iPhone