The first action is to embed KM in the business model. This action is
necessary to obtain CEO and senior executive support. At this stage, KM needs
to be incorporated into the organization’s mission statement, management
model, or assessment process. It is expected that at this point there will be
increasing financial pressures related to the implementation of the KM system.
On the other hand, KM barriers such as “functional silos” will have almost
disappeared.