2. IHSs should be required to develop accessible two-way information loops with their rostered members.
Information related to opportunities for involvement on IHS’ decision-making bodies,
committees, or projects should be provided to rostered members on a regular basis, as should information regarding IHS’ priorities, strategies, structure, resource allocation, and services. Modes of communication may included Town Halls, 1-800- information phone lines, mail-outs, posters and pamphlets, and community newspapers.
Formal, accessible processes should be put in place to ensure community involvement in determining how the IHSs will address the above areas. Suggested channels of communication include sample surveys, focus groups, community consultations, and robust committee structures with high membership involvement. Whatever communication system adopted, IHSs should be accountable for ensuring their accessibility to rostered members by actively addressing systemic barriers to information such as language, literacy, physical disabilities, transportation to public events, alternative times for public events, etc..