Despite this tremendous growth, survey results reveal a debate among executives
over the business value of social media. For one-third of respondents, the use
of social media to engage with customers and other communities is already an
integral part of their firm’s corporate communications strategy. And over 40% of
companies are using social media on occasion. Still, one-fifth of respondents report
that their company is not using social media at all—and one-third of respondents
consider social media irrelevant to their business. Among sceptics, the concerns
center on a loss of control over messaging and difficulty measuring ROI.