Splenda versus Equal Splenda’s tagline for its artificial sweetener was
“Made from sugar, so it tastes like sugar,” with “but it’s not sugar” in small writing almost as an
afterthought. McNeil Nutritionals, Splenda’s manufacturer, does begin production of Splenda with
pure cane sugar but burns it off in the manufacturing process. However, Merisant, maker of
Equal, claimed that Splenda’s advertising confuses consumers who are likely to conclude that a
product “made from sugar” is healthier than one made from aspartame, Equal’s main ingredient. A document
used in court and taken from McNeil’s own files notes that consumers’ perception of Splenda as “not an artificial
sweetener” was one of the biggest triumphs of the company’s marketing campaign, which began in
2003. Splenda became the runaway leader in the sugar-substitute category with 60 percent of the market,
leaving roughly 14 percent each to Equal (in the blue packets) and Sweet’N Low (pink packets). Although
McNeil eventually agreed to settle the lawsuit and pay Merisant an undisclosed but “substantial” award (and
change its advertising), it may have been too late for consumers to change their perception of Splenda as
something sugary and sugar-free
Splenda versus Equal Splenda’s tagline for its artificial sweetener was
“Made from sugar, so it tastes like sugar,” with “but it’s not sugar” in small writing almost as an
afterthought. McNeil Nutritionals, Splenda’s manufacturer, does begin production of Splenda with
pure cane sugar but burns it off in the manufacturing process. However, Merisant, maker of
Equal, claimed that Splenda’s advertising confuses consumers who are likely to conclude that a
product “made from sugar” is healthier than one made from aspartame, Equal’s main ingredient. A document
used in court and taken from McNeil’s own files notes that consumers’ perception of Splenda as “not an artificial
sweetener” was one of the biggest triumphs of the company’s marketing campaign, which began in
2003. Splenda became the runaway leader in the sugar-substitute category with 60 percent of the market,
leaving roughly 14 percent each to Equal (in the blue packets) and Sweet’N Low (pink packets). Although
McNeil eventually agreed to settle the lawsuit and pay Merisant an undisclosed but “substantial” award (and
change its advertising), it may have been too late for consumers to change their perception of Splenda as
something sugary and sugar-free
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