5.2b(2)
EO engagement is directly correlated with Collin’s measures of customer engagement. Analysis has shown that a one-point increase in EO engagement equates to a four-point increase in customer engagement. Safety and product quality are also directly related. Every 1% change in safety results equates to a similar change in product quality and vice versa. Currently, analysis is underway to determine if there is a correlation between employee engagement and Net Promoter Score.