We hope you will accept our sincere apologies for the inconvenience your party experienced when you held an anniversary celebration in our ballroom. I know it was important for you to begin at 6:00 p.m., and the failure of our other guests to leave the room on time was a frustration to us all. Thank you for your patience while we enlisted the help of several additional persons to help with your setup.
To avoid such problems in the future, we are allowing more time between scheduled events, and are imposing a surcharge on any group that does not leave the ballroom by the scheduled time.
We have enjoyed working with your social committee, and we look forward to serving you more efficiently in the future. Again, our sincere apologies