Complexity considers the extent of differentiation within the organization. This includes the degree of specialization or division of labor, the number of levels in the organization’s hierarchy, and the extent to which the organization’s units are dispersed geographically. As tasks at Celestial Seasoning became increasingly specialized and more levels were added in the hierarchy, the organization became increasingly complex. Complex, of course, is a relative term. Celestial Seasonings, for instance, has a long way to go to approach the complexity of a General Electric or an IBM, where there are hundreds of occupational specialties, nearly a dozen levels between production workers and the chief executive officer, and organization units dispersed in countries throughout the world.