4. CASE STUDY
ABC Co. Ltd. is a quality machinery manufacturing company
based in Hong Kong. It supplies various machine tools and
equipment for every stage of the manufacturing process,
ranging from product design to production and quality
control. As the company is required to handle large numbers
of orders for diversified products, any wrong decision in the
logistics operations greatly affects the warehouse
performance and the service quality to customers. Therefore,
WDSS is implemented in the company to provide useful
guidelines and suggestions for measuring warehouse
performance. Fig. 2 shows the implementation flow of
WDSS.