language is another important skill of staff that cannot be neglected (Usunier & Lee,
2005). According to Jiang (2000), there is a close relationship between language &
culture. Moreover, both of these two influence each other interactively. Culture is
immersed in its language and will influence the way of people expressing and
receiving messages.
Lots of researchers have highlighted the importance of empowerment within the
organization to both motivate staff and achieve efficiency. Empowerment within
organizations leads to high productivity and high performance as well as the
satisfaction of the employees themselves. (Labianca, Gray & Brass, 2000; Kirkman &
Rosen, 1999)