We employ self-perception theory as the theoretical underpinning for the first set of
hypotheses. Self-perception theory posits that individuals come to know about their
own attitudes and future behavioural intentions by inferring them from observations
of their own overt behaviour and the context in which it occurs (Bem, 1967, 1972).
In this study, the overt behaviour is the articulation of WOM, which may impact the
WOM sender’s self-enhancement. Thus based on the self-perception theory we
postulate