Rutchanok responded to Member by phone call as follow: Thank you for your comment. We apologize for the inconvenience that has happened to you. The Operation Manager of Foot Massage service explained to the Club that it was an error communication of the reception staff at the foot massage service because empty massage chair that you saw, actually it not available due to the reservation by other member but it not yet the time of appointment. Moreover, at the time that you walkin to the room were less than 1 hour, if they massage you they have to charge you full price of 1 hour that it's not worth it for you.